The illustration above, by The Red Dress, was featured in a BloomburgBusinessweek January 14, 2016 article entitled UNITED’S QUEST TO BE LESS AWFUL: A bungled merger. A corruption scandal. Three CEOs in a year. But hey, at least the snacks are free again. Perhaps United needs some pointers on how to better learn and recover from failure.
With last week’s sequel to the above failures, I would like to extend this open invitation to United Airlines chief, Oscar Munoz, to join us for our Second Quarter Summit on April 28. Registration is free, but seating is limited and we are quickly approaching the maximum seating capacity – but I’m holding a seat for you, Mr. Munoz.
The Failure Institute’s mission is to provide resources and relationships to navigate through failure — “from oops to epic” as our founder, Ron Brumbarger, likes to say. Here’s why I think you, Mr. Munoz, can benefit from this Failure Institute Summit at Westside Church (8610 W 10th Street, Indianapolis, IN 46234). First, Grace Conyers is going to share her story and lessons learned from a very public, high visibility failure — much like that of United Airlines, though on a much smaller scale. If I were to choose a title for Grace’s story, it would be “Lessons from Wearing The Scarlet Letter of Failure”. Second, because you must restore trust and credibility, Mr. Munoz, we have our second failure story-from Jack Frisby, the owner of Optimize Selling Solutions and author of “Stop Selling… Start Serving”. Jack’s story will focus on the role of one’s character in navigating through failure. Jack will also be facilitating our small group discussion. I encourage you to join us, Mr. Munoz, for this high-impact event.